The team at 911 Restoration was responsive and easy to work with. Though we hope we never have to call them again, they will definitely be our first choice for any biohazard removal/restorations.
I’ve been a property manager for a few years now and 911 is the ONLY restoration company I trust with my community. Amanda is my point of contact whenever I need work completed. She’s thorough and has the best communications/updates I’ve ever received from a vendor. Where ever my career takes me, 911 will always be my go to!
The 911 Restoration crew were extremely professional, prompt and provided excellent service. Ronnie was able to diagnose the problem and was able to get his team on it immediately. We had a rat infestation in our crawl space. They removed all the debris, cleaned and disinfected the area. The space looks brand new. They also recommended a top-notch exterminator to replace our current provider. Alivert and his team did an amazing job. So professional and so much expertise. I hope I don't need to call them back, but they will be my first call I have another disaster. Ronnie and team came highly recommended by a dear friend who had an extensive crawl space mold issue that this team corrected.
I can't say enough about 911 Restoration. We had a mold problem in our garage. They came right out to give an estimate, to explain what had to be done, and what may happen if the job was bigger than expected. The next day they were at our house doing the work we hired them for.
They worked all day long to fix the problem. When they were done, they cleaned up everything.
We had a great deal of contact with 911 to make sure we understood the costs and work that needed to be done. If you have any kind of job that they can fix, I would highly recommend that you call them.
They worked all day long to fix the problem. When they were done, they cleaned up everything.
We had a great deal of contact with 911 to make sure we understood the costs and work that needed to be done. If you have any kind of job that they can fix, I would highly recommend that you call them.
911 Restoration was exactly what I needed after the stress and worry of a flood in our home. Ronnie was out the next day and walked me through the process with great detail and care. That same week, a crew was scheduled and cleaning up the water damage. All the while giving me updates so there weren’t any surprises. Can’t say enough about the awesome experience we’ve had with everyone at 911 restoration.
Update: We used 911 Restoration for the pack out and pack in of our home during repairs. Kenny, Michelle, John and Anthony were amazing. Wonderful attention to detail and top-notch professionalism as they managed our personal items. Thank you to this team!
Update: We used 911 Restoration for the pack out and pack in of our home during repairs. Kenny, Michelle, John and Anthony were amazing. Wonderful attention to detail and top-notch professionalism as they managed our personal items. Thank you to this team!
Ida was amazing and super knowledgeable. I highly recommend 911 Restoration of Reno and ask for Ida!
We had a great experience with 911 Restoration. We called them after our handyman found our crawlspace flooded. Amanda came to see the problem and was professional and knowledgeable and willing to educate us on the problems she’s seen in the past. The entire 911 team was very professional. They dried out the crawl space, conducted daily monitoring, replaced the vapor barrier, and cleaned up after themselves. Shout out to Amanda for keeping us apprised of every step with progress notes on a daily basis. Thank you 911!
We had a major water leak in our house and 911 came out within minutes to begin water mitigation. They worked hard daily for weeks as well as worked directly with our insurance carrier. Excellent work and service.
Long story short, previous owners did a poor DIY job for the master shower. Overtime, water was slowly leaking and I had the pleasure of finding mold in the drywall. Thankfully Amanda with 911 Restoration came through, was very transparent and thorough with the whole process. She and her team took care of us and glad to say, mold is taken care of. Thank you Amanda and team for everything! Couldn’t be happier with the service provided!
911 Restoration was great! We had a water leak in the ceiling that damaged furniture and soaked the carpet. They were able to deal with the water, dry everything out, and dispose of the damaged furniture. They were always professional and very communicative. And the final price for their services was very reasonable! Highly recommend!
The first contact we had was with Amanda. She was great. Always returned my calls if she wasn't able to answer at the time I called. The two technicians were friendly kind and honest. They found some jewelry that was hid up in a piece of furniture that I did not know about and handed it to us without any issues. They were personable and they did their job well. Thank you 911.
After a rat infestation, my dirt crawlspace had lots of rat droppings and there was also some mold. While I thought the quoted price was high, it was $3,000 less than a second estimate and I found the estimator, Amanda, very knowledgeable and personable. The men who came to do the work were efficient and also personable. They put down protective coverings, so none of my belongings were even dusty, they scraped the surfaces and sprayed for mold, etc. It took two days and at the end of each day, Miguel even turned off the lights down there, which , in my experience, other workers do not usually do. The work was completed to my satisfaction and all of the detritus cleaned away.
Excellent service, detailed quotes/pricing, good follow through.
911 Restoration is extremely professional and gave me excellent service. They were able to start fixing and restoring my crawlspace very quickly. The project manager and the crew that worked on my house were all very knowledgeable and extremely professional. I hope to never have another disaster like I did, but if I did, I’m definitely calling them again.
We recently had 911 Restoration mitigate water damage caused by a leaky hose under our kitchen sink. They got on it right away and did a very thorough job of drying out the cabinets, wood flooring and crawlspace. When it became apparent my insurance adjustor had totally dropped the ball in processing the claim, 911’s office manager, Katy, followed up with phone calls and emails detailing the steps that had been taken and ignored by the adjustor. Thanks to her diligence the matter was quickly resolved with full payment.
911 did extensive renovation at my shop and my parents house. They followed extensive protocols and were responsive!
