Ida was amazing and super knowledgeable. I highly recommend 911 Restoration of Reno and ask for Ida!
We had a great experience with 911 Restoration. We called them after our handyman found our crawlspace flooded. Amanda came to see the problem and was professional and knowledgeable and willing to educate us on the problems she’s seen in the past. The entire 911 team was very professional. They dried out the crawl space, conducted daily monitoring, replaced the vapor barrier, and cleaned up after themselves. Shout out to Amanda for keeping us apprised of every step with progress notes on a daily basis. Thank you 911!
We had a major water leak in our house and 911 came out within minutes to begin water mitigation. They worked hard daily for weeks as well as worked directly with our insurance carrier. Excellent work and service.
Long story short, previous owners did a poor DIY job for the master shower. Overtime, water was slowly leaking and I had the pleasure of finding mold in the drywall. Thankfully Amanda with 911 Restoration came through, was very transparent and thorough with the whole process. She and her team took care of us and glad to say, mold is taken care of. Thank you Amanda and team for everything! Couldn’t be happier with the service provided!
911 Restoration was great! We had a water leak in the ceiling that damaged furniture and soaked the carpet. They were able to deal with the water, dry everything out, and dispose of the damaged furniture. They were always professional and very communicative. And the final price for their services was very reasonable! Highly recommend!
The first contact we had was with Amanda. She was great. Always returned my calls if she wasn't able to answer at the time I called. The two technicians were friendly kind and honest. They found some jewelry that was hid up in a piece of furniture that I did not know about and handed it to us without any issues. They were personable and they did their job well. Thank you 911.
After a rat infestation, my dirt crawlspace had lots of rat droppings and there was also some mold. While I thought the quoted price was high, it was $3,000 less than a second estimate and I found the estimator, Amanda, very knowledgeable and personable. The men who came to do the work were efficient and also personable. They put down protective coverings, so none of my belongings were even dusty, they scraped the surfaces and sprayed for mold, etc. It took two days and at the end of each day, Miguel even turned off the lights down there, which , in my experience, other workers do not usually do. The work was completed to my satisfaction and all of the detritus cleaned away.
Excellent service, detailed quotes/pricing, good follow through.
911 Restoration is extremely professional and gave me excellent service. They were able to start fixing and restoring my crawlspace very quickly. The project manager and the crew that worked on my house were all very knowledgeable and extremely professional. I hope to never have another disaster like I did, but if I did, I’m definitely calling them again.
We recently had 911 Restoration mitigate water damage caused by a leaky hose under our kitchen sink. They got on it right away and did a very thorough job of drying out the cabinets, wood flooring and crawlspace. When it became apparent my insurance adjustor had totally dropped the ball in processing the claim, 911’s office manager, Katy, followed up with phone calls and emails detailing the steps that had been taken and ignored by the adjustor. Thanks to her diligence the matter was quickly resolved with full payment.
911 did extensive renovation at my shop and my parents house. They followed extensive protocols and were responsive!
On the afternoon of Friday, July 4th, we were preparing to celebrate the holiday with friends and family at our home in Truckee when disaster struck: our 11 year old left his upstairs bathroom faucet on full blast for close to an hour. Water was cascading down the walls and seeping from light fixtures in our downstairs ceiling. Needless to say, we were in full panic mode trying to contain the damage with every towel in the house! Given it was a Friday national holiday, I fully expected we’d he left hanging until the following week! Dark thoughts of extensive damage including mold crept into my thoughts. It was a godsend to reach Sam on the phone from 911 Restoration. Sam was on call for the holiday weekend and told me he’d be right out! Within 90 minutes Sam and his crew (Rosendo and Brett) were at my house hard at work. Over the course of the next couple weeks, the 911 Restoration team - Sam, Rosendo, Brett, and Billy - were onsite checking moisture levels and ensuring the remediation work was done correctly and thoroughly and for a very reasonable cost. Every 911 team member we worked with was professional, courteous, and patient and thorough addressing our questions along the way. Thankfully the damage was minimized, and we are ready to do reconstruction. Grateful for the support and fine job delivered by 911 Restoration. Keeping them in my rolodex for future reference!
I cannot emphasize enough the amazing customer service we've received from the 911 Restoration team. Our first experience with them was incredibly smooth and Amanda's team really took the time to ensure we were comfortable with the whole process.
Our next go round was no less dramatic (water everywhere!) and Amanda was so quick to get to us and mitigate the damage. Her continued professionalism and the effortless communication with her team is so impressive. I wish I could give more stars!
Our next go round was no less dramatic (water everywhere!) and Amanda was so quick to get to us and mitigate the damage. Her continued professionalism and the effortless communication with her team is so impressive. I wish I could give more stars!
Gracious and immediate service. Would highly recommend this company.
Absolutely Phenomenal ! Had a water line that connects to the toilet tank break. I was out of town but thankfully a good friend was there to notice it quickly. Called 911 Restoration to assess the damage. This was on a Saturday. Sam came out with all of the tools necessary and determined the damage was minimal. Sam came out from Fallon to Reno. I was extremely relieved to know Sam did a thorough assessment on the condition of the floor and crawl space. The bonus is when Sam did the assessment free of charge. Thank You, Sam and 911 Restoration ! Being out of town I was panicked but my stress dissolved after hearing the good news from Sam! Thank You, Thank You !!
I have not had your service yet or my side reason. But your respond was so immediate & your tech-Ronnie was so kind & professional. I will use your business in the future when I need you. I am not very good w/online respond. pls do not expect that. Thank you.
