Privacy Policy for 911 Restoration of Reno
Effective Date: October 1, 2025
1. Introduction
911 Restoration of Reno (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the information you provide to us through our website (https://www.911restorationreno.com/), by telephone, or via other interactions (e.g. email, in person). By using our services or accessing our website, you consent to the practices described below.
2. Information We Collect
2.1 Information You Provide
- Name, address, phone number, email address, property address, insurance details
- Messages or inquiries sent via contact forms, email, or phone
- Details about damage, events, or site conditions
- Photographs or files relevant to your claim or restoration
- Newsletter or promotional sign-ups
2.2 Automatically Collected Information
- Pages visited, time spent, referring URLs, device/browser type
- IP address, access times, error logs
- Cookies and similar technologies for site functionality and analytics
2.3 Third-Party / Service Providers
We may also collect information from third parties such as your insurance company, adjuster, or other service providers.
3. Use of Information
- Providing, managing, and improving our restoration services
- Assessing damage, creating estimates, coordinating work
- Communicating with you for scheduling and support
- Billing, invoicing, and processing payments
- Insurance coordination or claims processing
- Sending marketing or promotional communications (with consent)
- Enforcing terms, preventing fraud, and ensuring security
- Analytics and performance monitoring
4. Sharing & Disclosure of Information
- With employees, contractors, and service providers assisting us
- With insurance companies or adjusters for claims
- With law enforcement or regulators where required
- With professional advisors under confidentiality
- In connection with mergers, acquisitions, or asset transfers
- Aggregated or anonymized data that does not identify you
We do not sell your personal information to third parties.
5. Cookies and Tracking Technologies
We use cookies to make our site work, remember preferences, analyze performance, and provide content. You can disable cookies in your browser settings, but some features may not work properly.
6. Data Security
We implement reasonable safeguards to protect your data, but no method of transmission or storage is 100% secure.
7. Data Retention
We retain your data only as long as necessary to fulfill service purposes, meet legal obligations, or resolve disputes.
8. Your Rights
Depending on your location, you may have rights such as:
- Accessing and obtaining a copy of your data
- Correcting or updating inaccurate information
- Requesting deletion of your data
- Restricting or objecting to processing
- Data portability
- Withdrawing consent
- Opting out of marketing communications
To exercise these rights, contact us at the details below.
9. Children
Our services are not intended for children under 13, and we do not knowingly collect personal information from them.
10. Third-Party Links & Services
Our site may link to third-party websites or services. Their privacy policies govern your use of those sites, not this one.
11. International Data Transfers
If data is transferred across borders, we take steps to ensure it is protected in compliance with applicable laws.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” above will show the latest revision. Significant changes may be communicated via email or website notices.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
911 Restoration of Reno
14830 Kivett Lane, Reno, NV 89521
Phone: (775) 419-0116
Email: chris.poulin@911restoration.com
