Water Damage FAQ’s
This service focuses on repairing properties that require specialist assistance after suffering water damage from flooding, leaks, or other causes. 911 Restoration is your total solution for water damage cleanup in Reno, Nevada.
Speed in water damage emergencies is critical. We guarantee reliable emergency water extraction in Reno, Nevada. We guarantee an immediate response day or night and get there within 45 minutes, or it is half off!
911 Restoration specializes in water damage restoration. We use professional techniques and high-grade equipment to get properties in working order and prevent additional loss.
Moist and wet areas inevitably lead to mold after water damage. In addition to fixing visible mold problems, we provide mold remediation that goes to the source of the problem.
Yes, we can perform insurance procedures right away, giving you insights into the water damage restoration claims process in Reno so you can get your claim coverage.
The professionals from our team provide all of Reno, Tahoe, Carson City, Truckee, and the surrounding areas of Northern Nevada and Northern California with 24/7 emergency water damage repair service.
Our team comes with air movers, dehumidifiers, and water extractors, all professional grade items to ensure effective water damage restoration.
911 Restoration is available 24/7 to respond to water damage situations and provide mold cleanup services.
The procedure may change based on the situation of the damage. We strive to assist in the quickest possible way to reduce the severity of your emergency.
We are licensed, insured, and bonded with compassion for the work we provide. Our team is trained and capable of managing any water damage situation.
Mold Removal & Remediation FAQs
Reno homeowners may notice dark patches on walls, ceilings, or floors, continuous musty odors, regular allergic reactions, or worsening asthma attacks.
Mold can cause damage to the structure and can also cause health problems. We can guarantee the safety of your property and family with our vast range of mold removal services.
911 Restoration offers 24/7 emergency response services. A team from the area will be sent to your location right after you call.
It depends on the amount and type of mold, which determines what course to follow as far as being able to remove the mold. Be confident that our company will quickly return your property to its original status.
911 Restoration has a rigorous cleaning protocol that includes mold testing, containing the area, removal, cleaning and sanitizing, and renovating the impact of the mold.
Yes, if you do not fix the source of dampness, the mold will usually come back. We suggest getting a complete inspection to avoid such matters again.
911 Restoration uses green cleaning solutions that are safe and harmless for your family and your pets.
We collaborate with all insurance companies, enabling seamless and quicker restoration claims.
Fire & Smoke Damage Restoration FAQs
When you contact 911 Restoration, our team will first assess the extent of the damage. This will guide us in ensuring appropriate and effective restoration efforts. With safety first, we begin eliminating any potential danger on the spot.
At 911 Restoration, we work fast and with detailed attention. Our experienced team wants to return you to ordinary life in as little time as possible.
Yes, we can handle smoke damage as well as fire. It is quicker and less costly to rectify. We use advanced techniques to remove all traces of smoke and ash from your home.
Mishandling could lead to permanent damage. Our staff at 911 Restoration have been trained to deal with and restore fire-damaged objects through our efficient post-fire cleanup services.
Our fire restoration experts are equipped with advanced tools to remove soot from surfaces and seal treatments, restoring your property to its pre-fire state.
Water from firefighting can cause mold and structural issues. We handle both water damage and mold remediation as part of our fire restoration process.
Yes. Our team understands that emergency fire restoration doesn’t wait. We are available 24/7 to respond whenever needed.
Certainly. We can work with almost all insurance companies and assist throughout the claims process.
Yes, all of our experts are trained, licensed, and insured, providing reliable, first-rate fire damage restoration.
Sewage Cleanup FAQs
Our sewage cleanup involves removing waste, disinfecting affected areas, and restoring any damaged property to ensure safety and cleanliness.
Sewage backup can release harmful bacteria and toxins that cause serious health risks and property damage if not cleaned properly.
We respond to emergencies within 45 minutes to minimize contamination and damage.
Yes. A toilet overflow can signal a sewage backup and should be handled by professionals to prevent health risks and structural damage.
Cleanup costs depend on the level of damage. We offer complimentary visual inspections to provide an accurate estimate.
Coverage varies by policy. Our team can assist with claims and communication with your insurer.
Regular plumbing maintenance helps prevent backups, but if one occurs, we are ready to assist.
Yes. Our team is certified and trained in sewage cleanup and whole-house restoration.
Bathrooms, basements, and kitchens are most at risk. Our cleanup covers all affected areas.
Yes. Untreated sewage can cause structural weakening, contamination, and odors. Professional cleanup is essential.
Commercial Restoration FAQs
We understand that time is critical for businesses. Our team arrives within 45 minutes to begin restoration.
It includes cleanup, repairs, and sanitation for damage caused by water, fire, smoke, or mold in commercial spaces.
Yes. Moist environments encourage mold growth, which can cause health and structural problems.
Yes. Our professionals restore commercial properties after fire and smoke events safely and efficiently.
We work on all types of commercial properties, from small offices to large industrial facilities.
Yes. We help file claims and work with insurance companies on your behalf.
Our quick response, complete cleanup, and compassionate service make us stand out.
Yes. We operate around the clock to restore your business whenever disaster strikes.
Yes. We provide professional sewage cleanup and sanitization for commercial facilities.
Yes. We offer deep cleaning and standard cleaning services to fully restore commercial properties.
Reconstruction FAQs
We provide demolition, framing, drywall, flooring, roofing, and finishing to rebuild your property completely.
Yes. We rebuild homes, offices, and commercial buildings of all sizes.
Yes. Our reconstruction specialists are fully licensed, insured, and trained.
Absolutely. We work closely with you to match materials and finishes for seamless results.
Project timelines depend on scope and complexity. We provide clear schedules and updates.
Yes. We coordinate directly with your insurance provider to streamline the claims and rebuild process.
Sanitization & Disinfection FAQs
We use EPA-regulated disinfectants to eliminate bacteria, viruses, and pathogens from all high-contact surfaces.
Frequency depends on traffic and property type, but regular cleaning ensures continued protection.
Yes. We use EPA-approved, environmentally safe disinfectants.
Yes. We follow CDC guidelines and use disinfectants from the EPA “List N” effective against coronavirus.
You may, though we recommend leaving temporarily for optimal safety during treatment.
Typically 2–4 hours, depending on property size and condition.
We focus on high-touch areas such as kitchens, bathrooms, door handles, and light switches.
We provide sanitization for homes, offices, and industrial buildings.
Yes. We offer sanitization and disinfection services any time of day.
Call us anytime or schedule online. Our team will arrange service promptly.
Crime Scene & Biohazard Cleanup FAQs
It includes the removal of biohazards, blood, and contaminants, along with thorough cleaning and disinfection.
Yes. We follow OSHA and EPA regulations and use approved cleaning agents to ensure safety.
We respond within 45 minutes, 24/7, for emergency cleanup needs.
Yes. We coordinate with authorities as needed and begin work once clearance is provided.
Absolutely. We perform all services with discretion and respect for your privacy.
Yes. Our team is trained to handle all biohazard cleanup situations compassionately and professionally.
Yes. We use professional-grade deodorization methods to eliminate all lingering odors.
Yes. We are fully licensed, insured, and certified for trauma and biohazard cleanup.
In many cases, yes. We help you file a claim and work with your insurance provider.
Yes. We handle biohazard and trauma cleanup for homes, offices, and public facilities.
Asbestos Abatement FAQs
Asbestos is a naturally occurring mineral once used in insulation, flooring, roofing, and other building materials. When disturbed, asbestos fibers become airborne and can cause serious health issues such as lung disease, asbestosis, and mesothelioma if inhaled.
You cannot identify asbestos by sight alone. Professional testing is required. Our partners at Rome Environmental perform certified asbestos inspections and lab testing to determine if asbestos is present and what removal steps are needed.
You should contact professionals if your property was built before 1990 and you plan to remodel, repair, or have experienced damage such as flooding or fire. Disturbing old materials can release asbestos fibers into the air.
Technicians isolate affected areas, use negative air pressure systems to prevent fiber spread, and safely remove contaminated materials following EPA and OSHA regulations. The area is then cleaned and tested for clearance before re-entry.
No. Asbestos removal requires specialized training, certification, and equipment. Attempting to remove asbestos without proper containment can spread hazardous fibers throughout your property and cause health risks.
Coverage depends on your policy and the cause of the asbestos exposure. Our team can help you review your policy and work with your insurance provider to determine eligibility for coverage.
The duration depends on the size of the property and the extent of contamination. Most projects take between one and five days, including testing, removal, and clearance inspection.
911 Restoration of Reno Tahoe partners with Rome Environmental, a licensed environmental remediation company specializing in asbestos, lead, and mold removal. Together, we ensure complete, certified abatement and safe restoration.
